Legal

Cookie Policy

This Cookie Policy explains what cookies are, how OnTap uses them, and how you can manage your cookie preferences.

Last updated
March 1, 2025
Effective
March 1, 2025

01What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website or use a web application. They are widely used to make websites and apps work efficiently, remember your preferences, and provide usage information to site operators.

Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (stored on your device for a set period). They can be set by the website you are visiting ("first-party cookies") or by third-party services used by that website ("third-party cookies").

02How OnTap Uses Cookies

We use cookies and similar tracking technologies (such as local storage and pixels) for the following purposes:

Strictly Necessary CookiesRequired

These cookies are essential for the platform to function. They enable core features like authentication, session management, and security. You cannot opt out of these cookies as the platform cannot operate without them.

Examples: Session token, CSRF protection, authentication state

Functional CookiesOptional

These remember your preferences and settings to enhance your experience — such as language preference, dashboard layout, and notification settings.

Examples: UI preferences, language settings, dashboard configuration

Analytics CookiesOptional

These help us understand how users interact with the platform — which features are used most, where users encounter issues, and how to improve performance.

Examples: Page views, feature usage, session duration, error tracking

Performance CookiesOptional

These monitor platform performance, load times, and technical errors to help our engineering team identify and fix issues quickly.

Examples: Load time metrics, error logs, API performance data

03Third-Party Cookies

Some features of our platform use third-party services that may set their own cookies. These include:

  • Analytics Providers: We use privacy-focused analytics to understand usage patterns. These services process data in accordance with their own privacy policies.
  • Error Tracking: Technical error monitoring services help our development team identify and fix bugs promptly.
  • Customer Support: Our live chat and support ticketing system may use cookies to maintain session continuity.
  • Payment Processing: Our payment processors use cookies during checkout to prevent fraud and maintain session security.

We do not allow advertising networks or marketing analytics companies to place cookies on our platform. We do not sell cookie data to third parties.

04Managing Your Cookie Preferences

You have several options for managing cookie preferences:

Cookie Settings Panel

Use the Cookie Settings button in our platform footer to manage optional cookie categories at any time.

Browser Settings

Most browsers allow you to control cookies through their settings. You can block all cookies, block third-party cookies, or delete existing cookies. Note that blocking essential cookies will impair platform functionality.

Do Not Track

We honor "Do Not Track" signals where technically feasible and will disable optional tracking cookies if this signal is detected.

Changes to your cookie preferences take effect immediately. Existing cookies may persist until their natural expiry date unless you clear your browser cookies.

05Cookie Retention Periods

Cookie TypeMax DurationPurpose
AuthenticationSessionKeep you logged in
Security (CSRF)SessionPrevent cross-site attacks
Preferences12 monthsRemember your settings
Analytics24 monthsUsage analysis
Performance30 daysError monitoring

06Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in technology, regulation, or our practices. We will notify you of significant changes via email or platform notification. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of the platform after changes constitutes acceptance of the updated policy.

Questions about this policy?

Our legal and compliance team is happy to help.

legal@ontapke.com +254 768 262 704